Terms and Conditions

Jon Edward hair reserves the right to change our service menu and prices at any time.

Bookings and Deposits

You can make an online booking any time of the night or day via our book now link, 20% non-refundable deposit* is required upon booking. Alternatively you can also book over the telephone by calling 01626 365310

* Please see our cancellation policy

Cancellations

Cancellations or moving your booking requires 48 hours notice. Charges may apply, if this notice period is not given. If you contact us within 48hrs you can amend your booking as long as the service is within one week of the original booking date. If you need to amend the booking outside of a week, then we will require a 50% deposit which will come off your final balance.

Complaints Procedure

In the unlikely event that you are not 100% happy with your visit to us, please contact us within 14 days of your hair service. We will be in touch within two working days to discuss your concerns.

*Please note*

If your complaint is in regard to colour service that was undertaken outside of the 14 day settlement period, you may incur a fee for additional services required.

If your complaint is in regard to a colour service and after-care advice was given but not followed. You may care a fee for additional services required.

Gift Cards

Redeemable against any treatment service or retail product at Jon Edward hair. Gift cards are valid for six months from the date of issue. Gift cards are not exchangeable for cash or credit. In the event I’ve lost or stolen gift cards, John Edward hair cannot be held responsible.

Colour Services

Following Aveda‘s manufactures guidelines, we don’t conduct any colour services on under 16-year-olds.

We require all new colour guests to have a colour patch test at least 48hrs prior to their appointment.